NAM VIET COMPANY POLICIES
To ensure maximum benefits for our customers, we have established the following clear and transparent policies:
1. Warranty Policy
We are committed to providing warranty coverage for products with manufacturing defects under the following conditions:
Warranty Period:
Madas Gas Valves: 6 – 12 months (depending on the product line).
Burners: 12 months.
Other Products: In accordance with the manufacturer’s warranty policy.
Eligibility: The product must remain within the warranty period and must not be damaged due to misuse, improper handling, or external factors.
2. Return and Exchange Policy
Customers can return or exchange products under the following conditions:
Eligibility:
Products have not been installed and remain in their original packaging with intact labels.
Return or exchange requests must be made within 3 – 5 days of receipt.
Process:
Contact our hotline or customer service team for prompt support.
3. Customer Care
We prioritize long-term customer satisfaction by providing support throughout the product's lifecycle:
Installation Support:
Consultation and guidance via phone or video call.
Maintenance Services:
Periodic maintenance packages tailored to customer needs.
Post-Sales Support:
Follow-up calls to gather feedback and continuously improve product quality and service.
4. Shipping Policy
To meet diverse customer needs, we offer flexible shipping options:
Shipping Fees:
Orders under 2 million VND: Customers are responsible for shipping costs.
Orders over 2 million VND: Free express delivery (not applicable for rush delivery).
Rush Delivery: Additional fees apply and are paid by the customer.
Installation Services:
Labor fees for installation vary by location, with transparent pricing provided upon request.
5. Purchasing and Payment Instructions
Customers can purchase our products through the following channels:
Payment Methods:
Bank Transfer: Contact our sales staff for detailed instructions.
Cash Payment: Available at our store or upon delivery.
In-Store Purchases:
Visit our store for personalized advice and a hands-on product experience.
Additional Information:
Product catalogs are available upon request.
Contact Nam Viet for Support Today
Hotline: 0903.610.952 (Mr. Binh) / 0909.694.025 (Mrs. Mai)
Email: binhdaudot@gmail.com
Website: https://thietbinhietnv.com
Store and Delivery Location: No. 50, An Hoi Street, An Hoi Dong Ward, Ho Chi Minh City, Vietnam